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Visiting: 4nt Dubái - City Tour
In Dubai:
In Dubai:
Supplements apply on Holidays
Please review the supplement tables at the end of the brochure.
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MANDATORY: ADD IN COMMENT TO THE SUPPLIER THE INTERNATIONAL ARRIVAL AND DEPARTURE FLIGHT INFORMATION.
If arrival/departure flight data is not sent within 15 days of the start of the circuit, airport/hotel/airport transfer services are not guaranteed.
IMPORTANT INFORMATION:
Arrival in Türkiye:
During the arrival transfer at Istanbul Airport (IST) our representative will be waiting for you at your exit at gate number 8 with a sign with “EURORIENTE TRAVEL” or your name. If you arrive at Istanbul Airport (SAW on the Asian side) our representative will be waiting for you at your exit crossing the pedestrian crossing between column 9 and column 10 with the sign “EURORIENTE TRAVEL”. During the arrival transfer, in case you are unable to meet our representative due to high traffic at the airport, delay in baggage collection or other problems, you must contact us at the 24/7 emergency number: +90 539 657 5098 WhatsApp/call, so that we can facilitate your meeting.
Airport/hotel/airport transfers are provided by local staff and are therefore not guaranteed in English (arrival and departure transfers or transfers for flights included in your tour). For any problems or needs, please contact your English-speaking assistant or the emergency number. The team will be happy to assist you.
Contacts and tour information:
The day before your arrival in Istanbul, a local representative will contact you via WhatsApp to give you details about your arrival and schedule a meeting in the hotel lobby, where you will be informed of general travel recommendations, confirmed times for visits, the name of your guide(s) and any questions or concerns. The assistant will send you the information about schedules and order of visits via WhatsApp. If you do not receive any communication, please contact us via the emergency number.
Important notes:
If the arrival/departure flight details are not sent within 15 days of the start of the tour, the airport/hotel/airport transfer services will not be guaranteed.
The order of the itinerary may be changed, without prior notice, for climatic or operational reasons, always maintaining the same content of the program, including changes in the order of visits for operational reasons, location of hotels, opening and closing times of monuments or cultural sites.
The departure of the tour to Ankara is always on Mondays and Thursdays, the order of the nights in Istanbul may be changed by having them pre/or post tour depending on the day of your arrival in Istanbul.
The internal air sections included in our tours have a luggage limit of 15 kg/person (the cost derived from excess luggage must be assumed directly by the clients at the time of checking in with the airline). If necessary, the passenger may leave luggage at the hotel on the circuit as long as they return to the same hotel (variable cost depending on the hotel assumed by the passenger). Please check with the assistant your return hotel.
The final hotels (of those indicated) will be informed about 10 days before departure. Euroriente Travel will not accept change of hotel once the passenger/s are at their destination.
If you need help with your room, contact the hotel reception so that they can resolve the problem as soon as possible. If necessary, contact your assistant at the destination. As a general rule, the third bed in triple rooms will not be the same size and comfort.
For group departures on the tour that are before the opening hours of the restaurant at your hotel, breakfast will be a takeaway in a breakfast box.
If you want to book optional excursions to complete your trip with the best experiences, your assistant will inform you and you can purchase them through them.
The hiring of optional activities outside of Euroriente Travel is not permitted on our tours, resulting in the loss of services already contracted.
Due to the high population density and traffic in the city of Istanbul, delays in airport transfers and pick-ups for tours may occur. We ask for your understanding and patience. In case of need or urgency, contact your assistant and/or 24/7 emergencies: +90 539 657 5098 WhatsApp/call.
Euroriente Travel will not be responsible for any objects or material goods lost or forgotten by the passenger during the tour, nor will it be responsible in the event of deterioration or damage to objects or material goods.
The services provided by Euroriente Travel are land-based (including, if the tour indicates it, the air/Ferry/cruise section operated by the corresponding scheduled line companies). They begin at the moment the client receives the first scheduled service from our company (always after border and customs formalities) and end at the moment the client receives the last scheduled service (transfer, breakfast or whatever is applicable according to the package purchased). Euroriente Travel is not responsible for the consequences or circumstances arising from services not provided by our company (air problems, damage or loss of luggage on flights, problems at customs/border or documentation).
Instructions:
You must arrive at the lobby punctually at the time confirmed by the assistant for the departure of the tour, and be alert to be able to meet your guide. If you do not meet your guide, please urgently contact your assistant or emergency number. You are on a tour accompanied by a Spanish-speaking guide, the guide will be with the group during the tour and will be your main point of contact. When you are in Istanbul, you may have different guides depending on the day of the visit. Once we leave Istanbul for Ankara (inland circuit), you will have the same guide for the rest of the trip.
For pick-ups on the mornings of visits in Istanbul, our team of guides/assistants are Spanish and English speaking, they are organized and distributed according to the location of the hotels, so you will be picked up by one of them and taken to the meeting point in the historical area, where your Spanish-speaking guide will meet you and the rest of the entire group to begin the visits. In this way we minimize the travel time from your hotel to the starting point of the activity.
Terms and Conditions for the Purchase of Tourist Services on MiPropioViaje.com
Introduction
Mi Propio Viaje VTLATAM S.A.S. and Vásquez Andrade Vasán S.A.S. (hereinafter, “the Agency”) provides an online platform for the purchase of tourist services, including travel packages, airline tickets, hotel reservations,
excursions, and other related services. By using our services, the User agrees to these terms and conditions. By accessing or using this website, the User declares that he or she is of legal age (i.e.,
at least 18 years old) and that he or she is legally capable and authorized to be bound by this agreement and to use this website in accordance with the terms and conditions of use set forth herein.
We recommend that you read them carefully before making any purchase.
1.1. Definitions
User/Client: Person who uses the platform to quote or acquire tourist services.
Suppliers: Third party entities that offer the tourist services contracted through the Agency.
Services: Tourist products offered on the platform, including flights, accommodation, transportation and activities,
among others.
2. Scope of the Services
The Agency acts as an intermediary between the Client and the Suppliers. Therefore, the Agency is not
responsible for the direct provision of the contracted services.
3. Rights and Obligations of the Agency
3.1. Provision of Services: The Agency undertakes to provide clear and precise information about the
services offered through the website.
3.2. Access and Security: The Agency may, at its discretion, limit or restrict access to the website to ensure its security and proper functioning.
3.3. Modifications: The Agency reserves the right to modify, suspend or discontinue access and any aspect of the website, including the terms and conditions of use, notifying the User in advance through the established channels.
3.4. Traveler/Agency Assistance: Manage reservations made through the platform and assist the Client in the event of incidents related to the contract.
4. Contracting Process
4.1. Registration and Account: The Client must register on the platform by providing valid and accurate information.
4.2. Selection and Payment: The services are considered reserved once the Client completes the payment process and receives an electronic confirmation. In the case of reservations that allow free cancellation, the contracted service will be reserved according to the term that will be displayed at the time of booking. If
this reservation is not completed with the corresponding payment, it will automatically be removed from the system without the option to recover it.
4.3. Confirmation and Documentation: The supporting documents for the contracted service will only be issued when 100% of the total amount has been paid to the Client’s email. The Client is responsible for reviewing the details of their reservation and notifying any errors before using the services to the contact methods provided on the website or in clause 14 of this contract.
5. Exclusion of Warranties and Limitation of Liability
5.1. Content and Availability: All information on prices, products, features and any other information on the products and services offered through our website corresponds exclusively to the providers of said products and services. The Agency shall not be liable for outdated information, nor is it responsible for, nor does it have the possibility of verifying, the veracity, updating, precision or completeness of said information, since this is the responsibility of the provider of said service and the latter shall be liable to the user for compliance of the services offered with the obligations derived from current regulations and the terms and conditions of sale of each of the products and services contracted, excluding the Agency from any liability with respect to products or services that are not provided directly. In the event that, due to any existing regulations, or due to the policies and conditions of each of the suppliers or operators of the tourist products or services offered through our website, payments that the Client must make at the destination for taxes, fees, contributions, tips,
guarantees of use or any other item are included, the User hereby accepts them.
5.2. Responsibility of Suppliers: The Agency acts as an intermediary between the User and the Tourist Service Suppliers. Therefore, it is not responsible for the direct provision of the contracted services or for possible breaches by the Suppliers.
5.3. Damages and Losses: The Agency will not be responsible for damages, losses or injuries suffered during the use of the services Unless otherwise provided by law, it is recommended to purchase travel insurance for this purpose.
6. Cancellation and Refund Policies
6.1. Cancellation policies vary depending on the service and the Provider. These will be specified during the purchase process. Only reservations marked “Free Cancellation” will be eligible for a refund as long as they are within the time period for requesting such cancellation.
6.2. The Agency will apply an administrative charge of no less than 8% for the cancellation of reservations, in addition to the penalties established by the Providers.
6.3. Refunds will be processed within a period of at least 90 business days, according to the conditions of each Provider.
7. Client Responsibilities
7.1. Use of the Website: This website is solely and exclusively for the personal use of the User. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation, whether for commercial purposes or not, are prohibited without prior authorization.
7.2. Purpose of Use:
The User agrees not to use this website for illegal or prohibited purposes. In particular, the User agrees that the products or services acquired through the website will be for his/her own use or consumption or for the persons on whose behalf he/she is legally authorized to act. Likewise, the User will not resell products or services acquired through the website to other persons without prior authorization, except in the case of legally authorized Travel Agencies.
7.3. Confidentiality of Information: The User is responsible for treating confidentially and properly safeguarding the information provided by the Agency to access the website. This includes access credentials such as user names and passwords. (See our privacy policy for more information).
7.4. Financial Responsibility: The User agrees to be responsible for the financial consequences arising from any use of this website that occurs through the use of his/her information, whether by him/her or by third parties.
7.5. Accuracy of Information: The User declares that all information provided by him/her for access and use of the website is true, complete and accurate. He/she also agrees to keep said information up to date. The User agrees to verify the information provided during the purchase.
7.6. Responsibility for documentation and legislation: It is the User’s responsibility to have the necessary travel documents (passport, visas, vaccination certificates, etc.) for which he/she will verify said information in official immigration channels of the countries of origin, transit and destination to visit. The User must comply with the local regulations of the destination.
7.7. Withdrawal from the use of services: The User agrees to know that, when he/she contracts a service and for any reason he/she withdraws from its use, it will not be grounds for reimbursement or compensation in any way.
8. Disclaimer of Liability
The Agency shall not be liable for:
Errors, cancellations or non-compliance by Suppliers.
Changes in itineraries due to operational causes of suppliers or force majeure, including natural disasters, strikes, pandemics or political conflicts.
Damages, losses or injuries suffered during the use of the contracted services.
9. Modifications and Availability of Services
The services are subject to availability. The Agency reserves the right to make changes to them,
notifying the Client in reasonable advance.
10. Intellectual Property
All content on the platform, including texts, images, logos and designs, is protected by national and international intellectual property laws. Reproduction without prior authorization is prohibited.
11. Links to Other Websites
The Agency’s website may contain links to other websites not managed by us,
which are included for reference purposes only. The Agency does not exercise any control over such websites nor is it responsible for their content. The inclusion of links to other websites does not imply that the Agency promotes, endorses, guarantees or recommends them.
12. Dispute Resolution
Users agree to submit any dispute arising from their relationship with the Agency to an
Arbitration Court established in accordance with the rules of the Arbitration and Mediation Center of the Chamber of Commerce of Quito. The arbitration will be governed by the Arbitration and Mediation Law of Ecuador and the applicable regulations of the mentioned Arbitration Center. The parties agree to the following provisions: The arbitrators will be selected in accordance with the provisions of the Arbitration and Mediation Law and the regulations of the Arbitration and Mediation Center of the Chamber of Commerce of Quito.
The parties expressly waive ordinary jurisdiction, agree to abide by the arbitration award and will not
file appeals against it. The Arbitration Tribunal will have the power to request precautionary measures before competent authorities without having to go to an ordinary judge. The Tribunal will be composed of one (1) arbitrator if the amount of the dispute does not exceed the limits established by the regulations of the Arbitration Center, or by three (3) arbitrators if the amount warrants it according to said regulations. The arbitration procedure will be confidential.
The place of arbitration will be at the facilities of the Arbitration and Mediation Center of the Chamber of Commerce of Quito. The arbitrators will decide on the law in accordance with Ecuadorian legislation.
13. Privacy Policy
The Agency is committed to protecting the privacy and personal data of its Users/Clients. This privacy policy describes how we collect, use, protect and share information provided by Users who use our services and website, in compliance with applicable legislation in the Republic of Ecuador, including the Organic Law on Personal Data Protection.
13.1. Information We Collect
13.1.1. Personal Information: We collect personal information that the User provides directly when registering on our website, making reservations or contacting us. This includes, but is not limited to:
Full name.
Identification number (ID, RUC or passport).
Contact information (email, phone, address).
Payment information (credit card number or banking information).
13.1.2. Non-Personal Information: We may also collect information automatically, such as:
User’s IP address.
Browser and device type.
Data about website navigation and use.
13.2. Purpose of Data Processing
We use the information collected to:
Process reservations and manage the requested services.
Send confirmations, updates and reminders related to reservations.
Provide customer service and technical support.
Conduct market research and statistical analysis to improve our services.
Comply with applicable legal and regulatory obligations.
13.3. User Consent
By providing their personal data and using our services, the User gives their express consent to the processing of their data in accordance with this privacy policy. The User may revoke their consent at any time, subject to legal and contractual limitations.
13.4. Data Retention
We will retain the User’s personal information for as long as necessary to fulfill the purposes set out in this policy, unless the law provides for a longer retention period.
13.5. Data Security We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, destruction or alteration. However, we cannot guarantee the absolute security of data transmitted over the Internet.
13.6. Sharing of Information
We may share the User’s personal information with:
Tourist service providers necessary for the execution of reservations (for example, airlines, hotels, tour operators).
Government or judicial authorities, when required by law.
Affiliated companies or third parties acting as data processors, under strict confidentiality and security obligations.
13.7. User Rights
The User has the right to:
Access his/her personal data.
Request the rectification of inaccurate or incomplete data.
Request the deletion of his/her data, except when there is a legal obligation to retain it.
Oppose the processing of his/her data for certain purposes.
Request the portability of his/her data to another service provider.
To exercise these rights, the User may send a request to our official email,
attaching a copy of his/her identity document.
13.8. Use of Cookies
Our website uses cookies
to improve the User experience, analyze browsing patterns and
offer personalized content. The User can manage cookie settings
through his/her browser.
13.9. Links to Third Party Sites
Our website may contain links to third party websites. We are not responsible for the privacy
practices or the content of such sites.
13.10. Changes to the Privacy Policy.
We reserve the right to modify this privacy policy at any time. Any changes
will be notified through our website and will take effect from its publication.
14. Contact
For inquiries or requests concerns, please contact us at:
Email: soporte@mipropioviaje.com
Phone: +593 999775429
15. Acceptance of Terms and Conditions
By using mipropioviaje.com, the Client declares that he/she has read, understood and accepted these terms and
conditions.
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